Privacy Policy

Contact: info@llm.co‍

Effective Date: June 15, 2025

1. Scope of This Policy

This policy applies to:

• Visitors to our website (www.LLM.co)
• Users of our private LLM software and on-premise deployments
• Clients who purchase or use our “LLM-in-a-Box” hardware
• Partners, vendors, and API integrators

If you have questions, please contact us at info@llm.co.

2. Information We Collect

A. Website Visitors

When you visit LLM.co, we may collect:

• Personal Information (via forms): name, email, company, job title, etc.
• Usage Data: pages visited, referral source, time on page, and browser/device type
• Cookies & Tracking: only for analytics (e.g., Google Analytics) and basic functionality; no invasive tracking or retargeting pixels are used

B. Clients & Partners

When you purchase services or engage in a deployment, we may collect:

• Contact & Billing Info: name, company, phone, email, billing address
• Deployment Info: configuration preferences, deployment environment (cloud/on-prem), usage metrics (optional)

We do not collect or retain any content or training data from your internal LLM deployments unless explicitly authorized in writing.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries or demo requests
• To fulfill contracts or service agreements
• To manage customer relationships and provide technical support
• To improve our website, services, and model deployment experience
• To send occasional updates (only if you opt-in)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Privacy for Hardware & Software Deployments

At LLM.co, we specialize in private LLM deployments—meaning your data stays in your environment, not ours.

On-Premise & Air-Gapped Deployments

• No data is transmitted to or collected by LLM.co during model usage
• Our LLM-in-a-Box hardware runs fully offline unless configured otherwise
• Clients retain full control over training data, prompts, documents, and user inputs

VPC & Hybrid Deployments

• If using a hybrid architecture with public model routing, routing behavior is configured and controlled by the client
• Logs and data sharing behavior are opt-in and governed by a Data Processing Agreement (DPA) when applicable

Support & Diagnostics

• We may request logs or non-sensitive metadata for troubleshooting, but these are shared only with client consent
• Any temporary access to systems for support purposes is conducted under strict access controls and NDAs

5. Data Security

We follow industry-standard security practices to protect data, including:

• Encryption at rest and in transit (TLS/SSL, AES-256)
• Role-based access controls and authentication protocols
• Infrastructure hardened for on-prem and cloud compliance
• Optional integration with enterprise SSO and IAM systems

We never access your internal knowledge base or proprietary documents unless explicitly authorized.

6. Data Retention

We retain client and visitor data only for as long as necessary to:

• Provide requested services
• Comply with contractual or legal obligations
• Maintain business records in line with tax or audit requirements

You may request deletion of your data at any time by emailing info@llm.co.

7. Your Rights

You have the right to:

• Request access to the data we hold about you
• Request correction or deletion of your personal information
• Withdraw consent or object to certain data uses
• File a complaint with a regulatory authority (if in a GDPR region)

To exercise your rights, contact us at info@llm.co.

8. Third-Party Tools

We may use third-party tools such as:

• Google Analytics (anonymous traffic tracking)
• CRM tools for customer communication (e.g., HubSpot, Pipedrive)
• Secure cloud providers for backup (optional, never includes client model data)

We ensure these providers meet GDPR, CCPA, and similar international data protection standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top of the page and post the updated version on LLM.co.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or how your data is handled, please reach out to us at:

LLM.co
Email: info@llm.co

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