Terms of Service

These Terms of Service (“Terms”) set out the rules for using the website and services of LLM.co, a DEV.co company (“LLM.co,” “we,” or “us”) at llm.co (the “Services”). LLM.co designs, deploys, and operates private and on-premises large language models for organizations with strict data and compliance requirements.

By accessing the Services you accept these Terms. If you accept on behalf of a company, you confirm you are authorized to bind it.

Agreement to these Terms

Your use of the Services is subject to these Terms and our Privacy Policy. If you do not accept them, do not use the Services. Engagements are additionally governed by a signed agreement, statement of work (“SOW”), and — when personal data is processed — a data processing agreement, which prevail over these Terms where they conflict for that engagement.

What we provide

Our Services include consulting, deployment, integration, hosting, fine-tuning, retrieval-augmented generation, audits, and ongoing operation of private LLM systems across on-premises, private-cloud, hybrid, and edge environments, together with related content on llm.co.

Who may use the Services

You must be at least 18 and capable of forming a binding contract. You are responsible for any credentials we issue and for activity conducted through them, and you agree to notify us promptly of suspected unauthorized use.

Orders, SOWs & billing

Scope, deliverables, schedules, and fees are defined in the applicable SOW or order. Unless stated otherwise, fees exclude taxes, invoices are payable within the stated term, overdue amounts may bear interest and lead to suspension, and paid fees are non-refundable except where required by law.

Your obligations

• Give us timely access, information, and approvals reasonably required to deliver the Services.

• Ensure you hold the rights and lawful basis for any data, content, or systems you make available to us.

• Keep meaningful human oversight of model outputs and any automated actions in your environment.

• Operate within applicable laws, export controls, and the licenses of any third-party or open-source components.

Permitted & prohibited use

You may use the Services only for lawful business purposes. You must not attempt unauthorized access, disrupt or probe the Services without authorization, circumvent security or usage controls, infringe others’ rights, introduce malicious code, or use the Services or any model we deliver to develop a competing offering in breach of these Terms or an SOW.

Intellectual property & deployed models

Our property

We retain all rights in our website, methods, frameworks, tooling, and pre-existing materials, and in any reusable components, regardless of their incorporation into a deployment.

Models & deliverables

Ownership and license of custom deliverables — including fine-tuned model weights produced for you — are set in the SOW. Absent contrary terms, you own the artifacts created specifically for you, while we retain our pre-existing assets and grant you a license to use them as embedded in the deliverables. Base open-source or third-party models remain subject to their own licenses.

Your materials

You keep ownership of the data and content you provide and grant us a limited license to use it solely to deliver the Services.

Feedback

Any feedback you share may be used by us without restriction or obligation.

Open-source & third-party licenses

Deployments may incorporate open-weight models, libraries, and third-party platforms governed by their own license terms. You agree to comply with those terms; we will identify material components on request for a given deployment.

Confidential information

Each party will protect the other’s confidential information with reasonable care, use it only as needed to perform, and disclose it only to those with a need to know who are under confidentiality obligations. The duty does not extend to information that is public, independently developed, lawfully obtained elsewhere, or required to be disclosed by law.

Model outputs & accuracy

Language models are probabilistic and can generate inaccurate or unexpected content. Outputs are aids to human judgment, not substitutes for it, and do not constitute legal, financial, medical, or other professional advice. You are responsible for reviewing outputs and for any decision or action you take based on them. While we implement guardrails and human-in-the-loop controls, no model is error-free.

Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED IN A SIGNED AGREEMENT, THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR FULLY SECURE OPERATION.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.

APART FROM LIABILITY THAT LAW PROHIBITS LIMITING, OUR AGGREGATE LIABILITY RELATING TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICES AT ISSUE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR USD $100 WHERE NO FEES WERE PAID.

Indemnification

You will defend and indemnify LLM.co and its affiliates against third-party claims arising from your breach of these Terms, your data or content, your use of the Services, or your violation of law or third-party rights, except to the extent caused by our willful misconduct.

Suspension & termination

We may suspend or end access for breach or to protect the Services or other users. Engagement termination and any transition assistance are governed by the SOW. Terms that should survive — including IP, confidentiality, disclaimers, liability limits, and indemnities — survive termination.

Governing law & dispute resolution

These Terms are governed by the laws of the State of Utah and applicable U.S. federal law, without regard to conflicts-of-law principles.

The parties will attempt to resolve disputes informally first. Any remaining dispute will be settled by binding individual arbitration in Utah, except that either party may seek injunctive relief in court to protect intellectual property or confidential information. To the extent permitted by law, the parties waive jury trials and class proceedings.

Changes to these Terms

We may amend these Terms periodically, updating the “Last updated” date and providing further notice of material changes where appropriate. Continued use after changes take effect constitutes acceptance.

General provisions

• These Terms, with any applicable agreement, SOW, and DPA, form the entire agreement on their subject matter.

• If any provision is held unenforceable, the remainder stays in effect.

• Our failure to enforce a provision is not a waiver of it.

• You may not assign these Terms without our consent; we may assign them in a merger, financing, or sale.

• Neither party is responsible for delays caused by events beyond its reasonable control.

Contact

Questions about these Terms may be sent to [email protected].