Terms of Service

Contact: info@llm.co

Effective Date: June 15, 2025

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.llm.co (the “Site”), and any software, hardware, services, or related solutions (collectively, the “Services”) provided by LLM.co, a subsidiary of Nead Holdings, LLC. By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Site or Services.

1. Acceptance of Terms

By visiting the Site or using our products (including hardware devices, on-prem software, APIs, or cloud-integrated solutions), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Services Overview

LLM.co provides enterprise-grade artificial intelligence systems, including but not limited to:

• Private Large Language Model (LLM) deployments
• On-premise and air-gapped “LLM-in-a-Box” hardware systems
• Secure software agents and orchestration tools
• Hybrid AI infrastructure (combining private and public LLMs)
• Professional services including support, training, and custom development

LLM.co reserves the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, provided that such changes do not materially breach existing contractual obligations.

3. User Responsibilities

You agree that:

• You will use the Services only for lawful, authorized purposes and in compliance with all applicable laws and regulations.
• You will not attempt to reverse-engineer, decompile, or exploit any part of the Services.
• You are solely responsible for the data you input into any private LLM system we deploy.
• You are responsible for maintaining the confidentiality and security of your access credentials and systems.
• You will not use our Services to develop or deploy any AI solution designed to infringe on intellectual property, violate data privacy laws, or harm third parties.

4. Data Ownership & Use

Unless otherwise stated in a custom agreement:

• You retain full ownership and control of all documents, prompts, data, and files processed by any private LLMs we deploy.
• LLM.co does not access, store, or use your internal data unless explicitly authorized for troubleshooting or training purposes.
• In hybrid deployments, you control what is routed to public cloud models through configurable policies and filters.

We reserve the right to anonymize and analyze system performance data (e.g., uptime, throughput, latency) for the purpose of improving service delivery, provided no personally identifiable or proprietary content is accessed.

5. Payment Terms

Unless otherwise specified in a written service agreement:

• All fees are due in advance or according to the billing schedule outlined in your proposal or invoice.
• Late payments may be subject to interest charges at the lesser of 1.5% per month or the maximum permitted by law.
• Hardware orders require a non-refundable deposit or full payment in advance, depending on the build.
• Failure to pay on time may result in suspension or termination of Services.

6. Support & SLA

LLM.co offers standard and premium support plans depending on the nature of your deployment. Support SLAs (e.g., response times, update windows) may vary based on contract tier. Unless otherwise agreed, support is provided via email and scheduled video calls only.

Emergency support for on-premise or mission-critical systems may incur additional charges.

7. Intellectual Property

All LLM.co software, algorithms, tools, designs, documentation, and branding are the property of Nead Holdings, LLC or its licensors. You may not copy, reproduce, modify, or create derivative works based on the Services without express written permission.

This agreement does not grant you any ownership interest in LLM.co intellectual property or licensed model weights unless explicitly stated.

8. Warranties & Disclaimers

LLM.co provides Services “as-is” and disclaims all warranties, express or implied, including but not limited to:

• Accuracy or reliability of outputs from any AI models
• Fitness for a particular purpose
• Non-infringement of third-party rights
• Uptime guarantees, unless covered under a specific SLA

You acknowledge that AI systems may generate inaccurate or unexpected results and should not be relied upon for decisions without human oversight.

9. Limitation of Liability

To the maximum extent permitted by law, LLM.co shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• System downtime or AI misinterpretation
• Any claim arising more than twelve (12) months after the cause of action accrued

Our total aggregate liability for any claim shall not exceed the amount paid by you to LLM.co in the preceding six (6) months.

10. Termination

LLM.co reserves the right to suspend or terminate access to its Services if:

• You breach these Terms
• You fail to pay outstanding fees
• You misuse the Services in a way that violates law, ethics, or contractual terms

Upon termination, your right to use the Services ceases immediately, and you must delete any software or credentials provided by LLM.co.

11. Governing Law

These Terms shall be governed by the laws of the State of Arkansas, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Benton County, Arkansas, unless otherwise agreed in writing.

12. Changes to Terms

LLM.co may update these Terms from time to time. When changes are made, the updated version will be posted on the Site with the “Effective Date” revised. Continued use of the Services after such changes constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms or your use of our Services, contact:

LLM.co
Email: info@llm.co

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