Policy & procedure assistants
Plain-English answers from handbooks, SOPs and regulations, quoting the clause and linking the source.
Ask a question across contracts, SOPs, tickets and shared drives. Every answer cites the page it came from, and nobody sees a document they could not already open.
Retrieval-augmented generation is easy to demo and hard to trust. The difference is in the unglamorous parts: parsing scanned PDFs and tables properly, keeping the index in sync with the source, enforcing document permissions, and showing the reader exactly where each sentence came from.
We build the whole pipeline inside your environment: ingestion, embeddings, the vector index, the model and the interface. The index and the documents stay on your disks.
| Sources | SharePoint, Google Drive, iManage, NetDocuments, Confluence, S3, file shares |
|---|---|
| Parsing | OCR, tables, forms and scanned drawings |
| Retrieval | Hybrid search with re-ranking and metadata filters |
| Permissions | Document-level access mirrored from the source system |
| Citations | Every answer links to page and passage |
Plain-English answers from handbooks, SOPs and regulations, quoting the clause and linking the source.
Find every agreement with a given term, compare language across versions and flag departures from standard.
Answers drafted from past tickets, manuals and release notes for agents to check and send.
Search drawings, change orders and test reports decades deep, including scanned paper.
Retrieval-augmented generation, or RAG, pairs a search index with a language model. A user asks a question, the system retrieves the most relevant passages from your documents, and the model writes an answer from those passages only. Enterprise RAG development is the work of making that reliable across thousands or millions of real files with real access rules.
LLM.co builds RAG as part of its custom AI development practice and runs it as private AI. Ingestion, embeddings, the vector index, the model and the interface all sit inside your environment. Your documents and the index built from them never leave your disks.
Built-in assistants in a document platform work well when all your knowledge lives in that one platform. Private RAG fits when answers span several repositories, when documents include scans and tables, or when the content is privileged, regulated or confidential.
Fine-tuning is the other common option. It teaches a model a format or vocabulary but does a poor job of storing facts that change. For questions about current policies, contracts and procedures, retrieval is usually the right foundation, and fine-tuning can be added later for tone or structure.
Most RAG quality problems start in ingestion. We tune OCR, table extraction and layout-aware chunking on your actual documents, so a clause or a table row stays intact. We then combine keyword and vector search, apply metadata filters such as date, matter or department, and re-rank results before the model sees them.
Before launch we build an evaluation set of real questions with known correct sources. We score whether the right passage was retrieved, whether the answer is supported by it, and whether the system declines when the documents do not hold the answer. Those scores are rerun whenever the model, the parser or the index changes.
Good enterprise RAG development also tracks speed and cost per question, plus the questions that went unanswered. That list shows which sources are missing or poorly parsed, and it guides the next round of work after launch.
You receive the ingestion pipeline, connectors, index configuration, prompts, the search interface or API, the evaluation set and its reports, and deployment code for your infrastructure. The vector index is yours and can be rebuilt from source at any time. Runbooks cover adding sources, re-indexing and model upgrades.
When you compare vendors for enterprise RAG development, ask to see their evaluation method, how they enforce source permissions, and whether the index can run with no outside API calls. Those three answers predict most production problems.
List repositories, formats, volumes and who may see what. Permissions are designed in, not bolted on.
OCR, table extraction and layout-aware chunking tuned on your actual documents.
Hybrid keyword and vector search, re-ranking and filters, scored on real questions from your staff.
Incremental sync from each source so answers reflect today's documents, with deletions honored.
Enterprise RAG is retrieval-augmented generation built for an organization's own documents. A search layer finds the relevant passages across your repositories and a language model writes an answer from them, with citations. The enterprise part covers permissions, sync with source systems, audit logging and quality measurement at scale.
Answers are generated only from retrieved passages, each sentence is tied to a citation, and the system says it does not know when retrieval comes back thin. We measure grounding and refusal behavior on an evaluation set before launch, and rerun it after every change to the model, parser or index.
No. Permissions are read from the source system and applied at retrieval time. A user can only get answers drawn from documents they could already open in SharePoint, iManage, Google Drive or the other connected sources. When access changes at the source, the next sync applies it.
Common sources include SharePoint, Google Drive, iManage, NetDocuments, Confluence, S3 and network file shares. We also handle scanned paper, forms, tables and engineering drawings through OCR and layout-aware parsing. Other systems can be added if they offer an API, a database view or a structured export.
RAG looks up facts in your documents at question time and cites them. Fine-tuning changes a model's weights to teach a format, tone or vocabulary. Facts change often, so retrieval is usually the better base for knowledge search. The two can be combined when answers also need a fixed structure.
A two-week discovery sprint inventories sources, formats and permissions. A focused first deployment usually reaches production in eight to twelve weeks, following the Prototype, Harden and Deploy phases. The number of sources and the share of scanned or poorly structured documents are the biggest factors.
Discovery is a fixed fee, and the build is quoted per phase. Cost depends on the number of sources, document volume, how much OCR and table work is needed, and how complex the permission model is. Serving costs depend on whether it runs in your cloud account or on your own hardware.
Yes. Everything runs on open-weight models served on hardware you own, in your own cloud account, or on an air-gapped network. Nothing calls a third-party model API unless you decide it may, and the index and documents stay on your storage.
Tell us the workflow and where the data lives. An engineer, not a salesperson, replies within one business day with a first take on architecture and cost.